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The new password must match the following criteria * Passwords must contain both upper and lower case letters * Passwords must contain alpha and numeric characters * Passwords cannot have three or more consecutive same characters * Passwords cannot be the same as the previous 5 passwords * Passwords must be 12 - 20 characters * Passwords cannot be the same as the Username, User ID, or email address * Passwords cannot have leading or trailing spaces * Passwords must contain at least one special character